From the Desk of the Administrator

Jim Harkness

Hello everyone, I hope you have had a wonderful spring.  I thought I would talk a little about the CMS 5-star rating system.

Some of you may have viewed the CMS website and looked at the nursing home compare section.  This site allows someone the ability to compare nursing facilities based on several key factors.  Factors that make up the facility 5-star rating.  The 5-star rating consists of three essential pieces:

  • Annual Health Inspection Survey ‒ Our annual inspections by the Department of Inspection and Appeals.
  • Quality Measures ‒ The rating for the Quality Measurement has information on 11 different physical and clinical measurements in both long-term and short-term residents.  These are tools that help measure or quantify healthcare processes, outcomes.
  • Staffing ‒ The staffing rating has information about the number of hours of care provided in average to each resident each day by the nursing employees, and does take into consideration difference’s in the levels of care for each resident.

This is a complicated system of measurements and it is not without its flaws.  One thing missing this process are the results for each facility’s customer satisfactions surveys that are conducted at least annually.  Essentially our customer’s voice is not being heard.  If you would like to find out more about this system just go to

Have a great June Everyone.