From the Desk of the Administrator

Jim Harkness



I want to wish everyone a Happy Fourth of July.  We will be sending out resident/tenant Customer Satisfaction Surveys this month.  We send out Customer Satisfaction Surveys every six months.  Your support is very important to us here.  As you know we work very hard to achieve a 5-star rating from our customers.  Our staff have been wearing stickers over the last several weeks to remind families and residents to please take the time to recognize their hard work by filing out the upcoming survey.  High customer satisfaction scores are paramount and are very important to us here at Mill Valley and Sunrise Villa.  The data from these surveys is used as a comparative against other facilities in the state of Iowa.  Essentially it gives us a snapshot of where we rank and stack up to other facilities in the state.  It also gives us the opportunity to set benchmarks for ourselves and see where we stand every six months.  If everyone could please take the time to fill out the survey and mail it in the self-addressed stamped envelope, I would appreciate it.  We appreciate your support.  Thank you.